McDonald's responds

We refer to the letter from Yunita P (Dec. 18, 1996) under the heading McDonald's double cheeseburger.

Thank you for writing to let us know about your recent experience at the McDonald's in Pondok Indah (Dwima Area) and the McDonald's in Melawai. As the operation manager of this restaurant, I would personally like to apologize for the unacceptable service you received at our restaurant.

We strive to deliver fast, friendly and accurate service to guarantee that each visit you make is a pleasant one. Our goal is 100 percent customer satisfaction, and our management team works to ensure that promise. However, it appears we've let you down, and for that, we apologize.

We have discussed your experience with our managers and staff. You can be assured that we are taking corrective action so a similar incident will not occur.

Again, thank you for taking the time to bring this matter to our attention. The only way we can improve is if people who aren't satisfied tell us so, and tell us why. Thank you for giving us the opportunity to make some improvements. Hopefully, they will exceed your expectations on your next visit.

KOKO HADIAONO

Operations Manager

McDonald's Indonesia

Jakarta