Mattress service

Mattress service

After living in Jakarta for about five months now, I have
learned to enjoy the social richness and warm friendliness of the
people in this beautiful country. One grows used to the traffic
jams and to the delays. However, one thing that is very hard for
me to accept is the absence of certain shops. Let me explain
what happened to me.

In August 1996 we bought quite an expensive mattress at the
Ligna (Benfir) Furniture shop in Jl. Fatmawati. In the middle of
January 1997 we had sleeping problems and inspection showed that
the springs were bad and that the coverage layer was wearing
thin. These kinds of things happen and normally a furniture shop
provides service in these cases. Unfortunately, not Ligna.

First, they promised to provide us with a new mattress.
Nothing happened. Then they promised to repair the mattress and
meanwhile gave us a spare one. But still no new mattress. But a
really astonishing thing happened. They suddenly showed up when
we were absent, took the broken mattress and that was it. We
urged them to bring the mattress back on the same day. After that
nothing happened. Finally we got in touch with the mattress
factory, called Romance, in Jl. Rawa Bebek, Gedong Panjang,
Jakarta and their service department helped us so that within two
days the repairs were finished. A tribute to this Romance
factory.

I would like to make two things clear. The relationship
between customer and shop owner goes further than just collecting
the money for the purchase. Buying durable things also includes
providing service and aftersales. I also felt powerless, because
big stores, like Ligna can behave in such a way without being
corrected. Happily there are service departments or factories
like Romance that can clean up the mess, but what if you cannot
contact such factories?

R.J. JORNA

Jakarta