Makro could learn from S'pore Airlines

Your Aug. 3 edition published replies from two companies which had letters directed to them. I could not help but notice the difference between the two replies.

Singapore Airlines referred to the letter as a "comment" while Makro treated it as a "complaint".

Singapore Airlines took the time to show appreciation and assure that all feedback is taken seriously. Makro on the other hand categorically denied responsibility and put the blame on the customer.

No wonder Singapore Airlines is the world's number one airline.

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