Lousy car calls at the Grand Hyatt

Lousy car calls at the Grand Hyatt

In Jakarta I make my living as a driver. On Saturday, Nov. 15,
1997 I got a scolding from my boss because the boss had to wait
for 30 minutes for the car. This was the second time, the first
time the boss waited for 25 minutes, that was about two weeks
ago.

I blamed the car call, which is lousy. My boss complained
about it to the Grand Hyatt's bellboys and the answer was "there
are no complaints from other guests, the car call is fine, it
could be that your driver is sleeping, or wandering around, or
your driver didn't hear the call". I am not deaf yet, I swear to
God I never sleep at the Grand Hyatt's car park. Can they show me
where I can sleep. I will be very happy to find that spot. It
should be known that levels P2 and P3 are really hot like hell.

The best place on level P2 is on the right side which faces
the canteen next to the prayer room. There is an air conditioner
and it is quite cool here. But this area is always packed with
drivers, and it is difficult to find a space to sit down even on
the floor, let alone to sleep. The car call loudspeaker is not
installed properly, it hangs temporarily and the sound is
terrible.

Calls from the hotel are intermingled with calls from two
calling points from Plaza Indonesia. Calls from the hotel are
made by different people, some are loud with a tendency to shout
impolitely. Then there are whispered calls, as if they were
calling from the top floor of the hotel, thus drivers need to
park their cars close to the loudspeaker. This proves there is no
specific person responsible for attending the calls from the
hotel. Sometimes only the last few words of the call can be heard
like ......ke lobby hotel (to the hotel's lobby). All drivers
will ignore this stupid call but the poor boss keeps waiting in
vain, as the car will not show up. The people upstairs may say or
think, "Stupid driver, where are you, why is it taking you so
long to show up?" Please check the microphone on-off button,
probably while the name is being called the button is not pressed
properly. Calls from the hotel are stingy, or lazy, made only
once. Why not make a standard procedure, or put a script at the
microphone on how to address proper calls, i.e. names should be
called twice or three times like what is done by Plaza Indonesia.
Who is responsible for the calls when anybody can hold on the
microphone. Do they have a record of the car calls made? Secure
Parking operates 24 hours collecting parking fees, why can't this
company assign somebody to the microphone.

Let us make everybody happy, both the bosses and the drivers.

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