Lost cell phone

On Thursday Sept. 7, I attended a training session held by my office at Kempinski Hotel, in the Jasmine 3 room. I arrived at the room at 8:10 a.m. I put my office bag containing my cell phone on the table near an empty glass. At that time only a few participants (my friends) had arrived. Then I went out of the room without my bag and returned in 15 minutes, but my cell phone was no longer in my bag. At that time a jug containing water was already on the table. I directly reported my loss to the trainer who immediately forwarded the report to the nearest security guard.

At about 11 a.m. I was called by the security officer to make a report and the latter promised to follow up on it. At 1 p.m. I met the officer again but was not satisfied with the answer. Unsatisfied, I asked to meet the general manager (Mr. Michael Price), but he was in a meeting.

It was then recommended that I see Mrs. Marini Azwar of the sales banquet, but she was sick and was represented by Mr. Michael Riyadi (assistant director of catering). The latter promised to check with his employees on duty at that time and would contact the security officer.

At 5 p.m. Mr. Michael R. told me his investigation had reaped no result. He promised to submit the lost item report to the general manager. On Sept. 8, Mr. Michael R. contacted me and promised to give me a lunch voucher as amends but I rejected it, as it wasn't worth the value of my lost phone.

On Sept. 12, I received a letter from the general manager saying that Kempinski Hotel declined responsibility for the loss. He sounded defensive. But on Sept. 13, I was asked by his secretary to make a statement about the lost cell phone to receive compensation from an insurance company.

One and a half months later, until the time of writing this letter, I have not received further explanation from the hotel. I feel unsatisfied and puzzled by the five-star hotel's security system. People should be careful when staying or using its facilities to avoid similar mishaps.

LIANNY

Jakarta