Losing with Bank Mandiri

I have been banking with Bank Mandiri for 11 years, six years in Denpasar (Exim) and five years in Jember, East Java. Recently I have been changing 100 dollar bills (all C.B. series) and have been receiving Rp 8,800 to Rp 8,900, some times Rp 9,100 to Rp 9,300.

On July 15 I went to my branch at Alun-alun in Jember to change US$300, knowing I should receive about Rp 8,800 to Rp 8,900. The head teller mumbled Rp 8,900. He led me to another teller who changed them. When I looked at the receipt it said Rp 8,040.

I went back to the head teller and asked him why so low. He replied that that was the rate of exchange when I changed them. I checked with another Bank Mandiri branch who quoted Rp 8,820. Well Bank Mandiri I don't believe that the dollar rate dropped to Rp 8,040 at 12:46, on that day. I think I lost out on about Rp 260,000 due to this so-called professional head teller.

ED BAILEY
Jember, East Java