Korean airlines service

Korean airlines service

As a recent expat arrival to Indonesia, I tend to listen more
than talk when confronted with an unpleasant situation in the
business sector. However, I do not extend this courtesy to the
international airlines.

I recently had the misfortune to attempt to get a refund for a
full price ticket, round trip from Alaska, USA to Jakarta on
Korean Airlines. Difficulties in securing a tourist visa for my
Indonesian wife made the trip impossible. The cost of this ticket
was US$1,650.

When this situation was explained to Korean airlines, they at
first told me that they could not refund the money because
payment had been made with a credit card (?). When the Korean
representative realized that I was not buying this explanation,
she then told me that I had to return to Alaska to obtain my
refund.

I have attempted countless times to deal with Korean airlines
over the phone and in writing. Apparently they think that I will
eventually go away and they will keep my $1,650 without rendering
any service.

As a result of this experience, I feel compelled to alert my
colleagues and the general public to the nefarious business
practices of Korean airlines.

ROBERT S. FINNEGAN

Jakarta