Komselindo

I would like to share with your readers the bad experience which I had with Komselindo. On Sept. 9, I received a letter from the Laisina Law Office which acts as a "debt collector" for Komselindo. It is written in the letter that as a user of a cellular phone (under my name Heriana), I have to pay an unpaid amount of Rp 413,000. And I will be sued if I fail to comply.

The fact is that I don't have a mobile phone and have never dealt with Komselindo for any purpose and have never purchased any Komselindo product.

Upon contacting the Komselindo credit department, Mr. Nurul explained that they have my hand-written application and a copy of my ID card. The application was made on Feb. 9, 1995. I have not lived at the address written on the application letter since 1993. I lived in a rented house on Jl. RI No. 5, Kebon Baru, Tebet, South Jakarta from 1993 to 1998.

I am wondering about Komselindo's procedures for accepting new customers. For example, what about a location checking procedure to make sure that the potential customer actually lives at the address written on the application form? What about the customer's bank account? Also, does Komselindo bother to check the ID card to make sure that the applicant is the one whose details are stated in the ID card (in my case it could have been a "he" who applied using my ID, when in fact I am a woman)? I was told that an applicant should have to submit his/her family registration card for Komselindo's files. So, if Komselindo does not have clear working procedures, I am sure there must be plenty of other victims like me.

HERIANA

Jakarta