Kodak clarifies
Kodak clarifies
I refer to Daripin Wongso's letter Not a pretty picture (The
Jakarta Post, May 13, 2000). We would like to clarify certain
points that were raised by the writer.
MacIndo is the authorized distributor of Kodak digital
cameras. It offers after-sales service for our digital cameras to
customers within the warranty period and after this period. Most
of the cameras that require major repairs are sent to Kodak
Singapore, as they require specialized equipment which MacIndo
does not have.
Daripin's DC240 was sent in for repair nine months after
purchase. No problem was encountered during this period of use.
Our technician checked and found that the teeth of the lens were
broken. Under normal usage, the teeth will not break. However,
when the lens is not allowed to move freely when switched on
(e.g. when it is powered on in a confined area or when the lens
is not being blocked by the hand), the lens will be forced to
protrude, thereby causing the teeth to give way.
We have sold Kodak digital cameras for more than five years
and there have been rare occasions that such an incidence does
and can occur.
The actual cost of repair quoted to Daripin was S$380, when he
was in Singapore. However, as he had to leave for Jakarta and
needed the camera back urgently, we quoted him a special goodwill
price of S$200, which is not even enough to cover our cost of
labor. Daripin did not take up the offer and wanted a full refund
for his purchase of US$600, less S$200 for the repairs.
We would have been glad to give a full refund if the camera
had not been used. As he had used the camera for more than nine
months, we used the internationally accepted depreciation of 30
percent and deducted the actual cost of repair, which is S$380
(for a refund the customer must return a good working camera).
Hence, the refund amount of US$177 was arrived at.
Kodak is a world-class manufacturer that is proud of producing
quality products. We will be more than happy to take back our
digital cameras if our customers do not find them satisfactory,
within one week after purchase.
CONNIE TEO
Sales Manager
Digital & Applied Imaging
Kodak Singapore Pte Ltd
Singapore/Indonesia