Keep thieves out of restaurant

Keep thieves out of restaurant

On Aug. 2, we were enjoying a pleasant family dinner at the
Kenny Rogers Restaurant in Pondok Indah Mall. About three-
quarters of the way through the meal, a somewhat thin, scruffy-
looking man in his late 20s approached our table. He called me
"Uncle" and asked for the correct time in Bahasa Indonesia as his
watch had apparently malfunctioned.

Somewhat surprised at the request, I noted the correct time
and provided it to him. Then I noticed there were three other men
in his group as they walked away from our table, in the middle of
the restaurant, toward the door.

We finished the excellent meal and headed off to do some last-
minute shopping. It was then that we notice our mobile phone,
which had been placed on top of the dining table next to one of
the children during dinner, was missing.

We returned to the restaurant and alerted the management to
the fact our phone had disappeared in their restaurant during our
evening meal. We asked them to kindly pay close attention to the
loss in the hope of a possible recovery. Several days passed
without a response.

We returned two weeks later to discuss the details of the
theft with the restaurant's management. We found out that this
was not the first time such an incident had occurred. They were
sympathetic to our situation and explained that there was mall
security to help safeguard the perimeters of all stores.

Likewise, they explained, it was difficult to monitor all
customers during peak dining hours. Despite their repeated
apology, we have again heard nothing further.

We find it difficult to accept the management's lack of
responsibility for patron losses during their visits to the Kenny
Rogers Restaurant. We feel they should be liable for incidents
which occur as a result of insufficient attention to guest
safety.

Although we have no interest in any type of compensation, we
are surprised at the lack of compassion displayed by the
restaurant's management.

Name and address

known to the editor