Kabelvision's service

I must congratulate Kabelvision for their sheer inability to keep track of both their customers and service providers (e.g. couriers). I have just received a telephone call inviting us to subscribe to their Internet service via Link Net. If they had checked, they would have realized that we have been their customer for quite some time.

Also, since we subscribed to Kabelvision on Oct. 15, 2000, we have once, only once, received our TV guide on time (i.e. before the month to which the guide relates), and that was for the month of June 2001 (received that one on 28th May).

At all other times, we receive the guide at the earliest on the 8th of the month, the norm being the 14th. What use is that to the customer? Half of the month has gone! In fact, for the months of October and November, we received no TV guide at all. We were quite accommodating at first, allowing for initial hiccups in delivery, but this has gone on beyond a joke. Seventeen months of totally inefficient, crap service!

The only thing that has been on time is the invoice. We have always paid on time, cash, but the TV guide continues to go astray. Repeated phone calls resulted in more unfulfilled promises, and blame being piled on their courier representatives or the printers. To the couriers and the printers serving Kabelvision, take note, you are being blamed for this substandard service.

To top all that, we are still paying the same fee (to go up, effective January 2002 though), for fewers channels. We got into subscribing to Kabelvision because they had Australian TV and UKTV, among others. Now they don't. Where is our reduction in fees, for we are receiving fewer channels and definitely less service!

R. WAN ALI

Jakarta