Kabelvision service poor

Kabelvision service poor

If anyone needs a compelling reason why monopolies should be
abolished they need only to become Kabelvision subscribers in the
Senopati area, where I have both my office and house.

Both subscribe to Kabelvision and its broadband service, or
lack of it. My office suffers from constant interruptions to its
broadband service. The signal often goes down to the extent that
we have installed a dial up modem to the internet service
provider. Constant complaints have yielded no significant
improvements in service. The worst thing is that you cannot even
get to speak directly to KabelNet, the division of Kabelvision
that provides the broadband service. If you have any complaints
you have to speak to the internet service provider instead.

I subscribed to the broadband service for my house more than
three months ago and as a convenience arranged for all bills to
be paid through my credit card automatically. After three months
my service was cut off because Kabelvision failed to get their
act together and debit my credit card account. When this was
brought up to them it took them three days of broken promises
before they could send a technician to my house and reconnect the
service. That was a few days ago and they have since promised,
but failed to reconnect the HBO channel to my service. All
complaints to Kabelvision have been met with buck passing between
the customer service, marketing and billing departments.

I would love to hear from Kabelvision where the buck stops in
that labyrinthine and inefficient organization. A justification
as to why their monopoly should not be dismantled would be great
as well.

ONG HOCK CHUAN
Jakarta