Kabelvision redeems itself

Credit should be given where it's due, and in this case I would like to thank Mr. Sutopo Yuwono, Customer Care Manager, for his prompt action following my previous letter on Dec. 8, 2000.

At that time, I had some criticisms and advice for Kabelvision, based on my treatment by an employee in the Customer Care Center. On the same day my letter appeared I was telephoned by Kabelvision to apologize for their employee's behavior and to thank me for my suggestions.

Within a few days I also received a letter from Mr. Yuwono stating the same sentiments and giving me a 50 percent discount for one month's subscription as compensation for my inconvenience. This has now appeared on my most recent account from the company.

I am pleased to see such efficient action and service from Kabelvision. Perhaps with more staff training in pro-active customer service, such follow-up remedial actions will become less necessary.

TIM BLAXLAND

Jakarta