It's easy at last

Following my recent letters to The Jakarta Post, I would like to thank Citibank for the clear written explanation regarding the working of the Easypay system, which I received via fax the morning of my last letter to this column. I also received an original copy via mail a few days later.

Furthermore, I would like to acknowledge the way the customer service department handled this situation. It has proved to me that despite this occurrence, they do in fact understand their customers.

OISIN LANE

Jakarta