It's easy at last

It's easy at last

Following my recent letters to The Jakarta Post, I would like
to thank Citibank for the clear written explanation regarding the
working of the Easypay system, which I received via fax the
morning of my last letter to this column. I also received an
original copy via mail a few days later.

Furthermore, I would like to acknowledge the way the customer
service department handled this situation. It has proved to me
that despite this occurrence, they do in fact understand their
customers.

OISIN LANE

Jakarta