Invalid voucher

In December 2000, we joined a kids program at a hotel in South Jakarta and received a complimentary voucher from D'BEST department store - Fatmawati (Diamond Group), valid until Feb. 1, 2001. But we found that the voucher expired before the store had opened.

We contacted the hotel representative and our voucher's validity was renewed until March 1, 2001. But the voucher expired for a second time and the store still had not opened. When we contacted the hotel representative, they offered us a hotel voucher as a replacement.

We do appreciate the initiative of the hotel representative in handling this matter, though we are somewhat disappointed with D'BEST.

I. BUDIMAN

Jakarta