Innovative services make customers always reachable

JAKARTA (JP): PT Satelindo, Indonesia's first telecommunications operator of the Global System for Mobile Communications (GSM), is committed to always making its subscribers easier to reached.

Among the services developed by the company are mobile data/facsimile, short message, voice mail and call waiting.

Short message, voice mail, call waiting and forwarding are standard features extended by most GSM operators.

The short message service allows subscribers to receive alphabetical messages of up to 160 characters on a handset display. If the handset is switched off, the message will be stored in a central memory and will be displayed when the terminal is switched on.

Call forwarding is the alteration from a subscribers number to other number programed on several handset conditions including unconditional, busy line, no reply, and not reachable.

Voice mail is the advanced facility of call forwarding, in which a message can be stored in voice mail box facility.

Call waiting allows subscribers to understand that there is an incoming call waiting while they are using the handsets.

Mobile data and facsimile service is the newest facility introduced by Satelindo. Through this service, subscribers will be able to send and receive data and facsimile transmissions from Satelindo's GSM handsets to facsimile machines using normal telephone lines and vice versa.

One of the most innovative services to be introduced by Satelindo is the roaming facility.

At present, the company has roaming facilities in 12 foreign countries, which will total 20 to 30 foreign countries by the end of this year.

Roaming services allow GSM customers to use their local cellular telephones in foreign countries to call operators in Indonesia and vice versa.

The current 12 countries offering roaming facility for Satelindo's subscribers are Thailand, Britain, Germany, the Philippines, Hong Kong, the Netherlands, Malaysia, Singapore, Australia, Denmark, Switzerland and Finland.

The company even plans to extend the roaming facility to the United States, a country which does not apply the GSM system.

"Through a very clever way, by using the call forwarding service, DeTeMobil, one of Satelindo's shareholders, has applied the roaming facility to its customers in the U.S.," said Satelindo's deputy marketing director Mario Cardinali.