Indovision's customer service

On Feb. 17, I received the annual billing statement from Indovision. As I always had booked the most expensive program package -- in former times "Gold", now "Millennium" -- but never had access to all channels, I used this opportunity to ask for clarification before paying.

So the same day I faxed a note to Indovision asking for clarification of the discrepancy between maximum subscription fee and low performance, I also asked for information about the other packages, to compare alternative choices.

As of now, I have not received any response. That is, except for the disconnection of my decoder on March 6, 6:30 p.m.

Calling customer services instantly, I encountered a genius of the Albert Einstein variety who artificially ended my calls three times by saying: "Hello, hello, the line is broken."

Now I hope this letter will be a successful way to bring my problem on top of the desk of a competent person at Indovision.

KLAUS SCHOLZ

Candi Dasa, Bali