Indovision's customer service

Indovision's customer service

On Feb. 17, I received the annual billing statement from
Indovision. As I always had booked the most expensive program
package -- in former times "Gold", now "Millennium" -- but never
had access to all channels, I used this opportunity to ask for
clarification before paying.

So the same day I faxed a note to Indovision asking for
clarification of the discrepancy between maximum subscription fee
and low performance, I also asked for information about the other
packages, to compare alternative choices.

As of now, I have not received any response. That is, except
for the disconnection of my decoder on March 6, 6:30 p.m.

Calling customer services instantly, I encountered a genius of
the Albert Einstein variety who artificially ended my calls three
times by saying: "Hello, hello, the line is broken."

Now I hope this letter will be a successful way to bring my
problem on top of the desk of a competent person at Indovision.

KLAUS SCHOLZ

Candi Dasa, Bali