Indovision responds

Indovision responds

With regard to the letter from Michael Beer titled Indovision
does not care (The Jakarta Post, April 26), we would like to
clarify as follows.

Emails and SMS are the most cost-efficient means of
communication (also the best communication inventions in our
lifetime), thus we are encouraging our subscribers to use these
technologies to bring down operating costs both for our
subscribers and for Indovision.

Our objective is to bring down operating cost so that we can
add more content value when opportunities arise, like HBO
Signature, at no extra charge for our subscribers.

All SMS are electronically recorded as we receive them from
the telecommunications providers, and they are reviewed
regularly. Thus, we believe (a) we have provided the necessary
discipline to ensure that all messages received are attended too;
and (b) the majority of our subscribers, if not all, own cellular
phones and SMS is the most widely used method of communication.

However, if you find our service does not meet your
expectations, we would appreciate it very much if you would
provide us with your complete home address, other than your PO
box, so we can serve you better.

ARUNSWAT GOLFANO
Indovision Customer Care
Jakarta