Indovision improves

For several days we experienced bad reception on our Indovision satellite receiver. After sending an e-mail a customer-care staff member called within a few hours and helped successfully to solve the problem. Thank you very much for this excellent and efficient service.

In my letter to The Jakarta Post on March 13, I was also strongly critical that there was no nationwide toll-free customer service telephone number. Indovision informed me that they had recently introduced such a number, 08001589988, but in the same breath apologized that it would only be available during nighttime hours.

This is a great improvement your customers will certainly very much appreciate. I am quite confident that Indovision will have the number working 24-hours a day very soon.

Just do not forget to publish the number in the June issue of your TV guide.

MICHAEL BEER
Amlapura, Bali