Indovision does not care

In my letter published in The Jakarta Post on March 13, 2004, I criticized the very poor customer service of Indovision (PT Matahari Lintas Cakrawala). One of my main criticisms was that Indovision did not even offer a toll-free customer-care number for subscribers in Bali and the rest of Indonesia. Indovision finally introduced this customer-friendly service. But not for long.

Indovision has terminated the toll-free number and is expecting its customers to have either a mobile phone (to send an SMS to Indovision, which was never answered!) or an Internet connection (to send emails), or to pay a lot of money for interlocal calls or faxes!

Subscribers to Indovision pay hundred of millions of rupiah for their satellite TV each year. For Indovision these customers are not even worth a toll-free national number.

Is it really too much to ask for a customer-friendly and easy communications system? If so, it is time that other providers compete with this incapable company.

MICHAEL BEER, Karagasem, Bali