Indovision does not care

Indovision does not care

In my letter published in The Jakarta Post on March 13, 2004,
I criticized the very poor customer service of Indovision (PT
Matahari Lintas Cakrawala). One of my main criticisms was that
Indovision did not even offer a toll-free customer-care number
for subscribers in Bali and the rest of Indonesia. Indovision
finally introduced this customer-friendly service. But not for
long.

Indovision has terminated the toll-free number and is
expecting its customers to have either a mobile phone (to send an
SMS to Indovision, which was never answered!) or an Internet
connection (to send emails), or to pay a lot of money for
interlocal calls or faxes!

Subscribers to Indovision pay hundred of millions of rupiah
for their satellite TV each year. For Indovision these customers
are not even worth a toll-free national number.

Is it really too much to ask for a customer-friendly and easy
communications system? If so, it is time that other providers
compete with this incapable company.

MICHAEL BEER, Karagasem, Bali