Indosat's poor service

I have tried several times to reach a customer service officer at Indosat Mega Media, but cannot get through to him.

I have been a subscriber to Indosat Cable Internet for the last few months. Currently, the Internet is not functioning and all my attempts to lodge a complaint are in vain.

Only recently, Indosat increased its monthly fees from Rp 366,000 to Rp 553,000, a hefty increase of 51 percent. But its service continues to be awfully inadequate. They don't even send their monthly bills regularly; we, of course, are expected to pay without receipt of the bills.

We call up Indosat, the recorded messages direct us to log in our customer ID number and we are told that we will be connected to a customer service officer. You are now in for soft music for a while. After the waiting is over, another recorded message states, "Sorry, our customer service officers are still on the line. Please wait or you can call us later."

Should we choose to wait, the same message gets repeated after a few minutes. When we call later, we simply go through the same rigmarole. You are not heading anywhere and they are determined not to let you talk to a living human being at the other end of the line. I wonder how on earth one can reach a so-called customer service officer at Indosat Mega Media?

D. CHANDRAMOULI, Jakarta