Indo-Internet

Indo-Internet

I am a subscriber to Indo-Internet, an Internet service
provider, in Jakarta. I have been experiencing difficulties in
accessing my Mail Box for the last week despite changing the e-
mail profile settings as explained by Indo-Internet on their home
page.

Whenever I try to access my POP Mail Server, I get a message
"Cannot connect/access indonet.." or "Password mismatch...". This
makes me feel that someone may be tampering with the mail box.

My frustration multiplied when I could not even change my
access and POP Mail Server password. Every time I call the
Customer Service at Indo-Internet, the person attending to me
asks for the same details again and again and comes out with the
same reply, namely that at their office they are able to access
my e-mail Box.

Interestingly, there are some intelligent persons in Customer
Service who ask you to wait patiently on the telephone line until
after some time the line is disconnected ( disconnected
automatically, not by the person attending to you).

Out of curiosity and frustration I inquired with friends using
the services of Indo-Internet. They confirmed that they have also
experienced the same difficulties and that they are tired of
calling up Indo-Internet Customer Service.

I regret the irresponsible behavior of Indo-Internet Customer
Service more than the strange behavior of the Indo-Internet mail
server. Can any Internet expert (of course including the Indo-
Internet Customer Service experts) throw some light on these
failures? Especially when the Indo-Internet login screen invites
its subscribers to "...enjoy newly installed faster and more
powerful SUN SPARC - 20 High Speed Server..."?

SUNDARARAJAN

Bekasi, West Java