IFM Move Well: 'Where the service equals the presentation'

When we last spoke to IFM Move Well, the company was in the process of establishing itself as a serious player in the moving industry. Some 18 months later, we see a company which provides customers with a strong alternative for all moving needs, whether this is a move across the street or across the world.

Move Well places its growth on the service that the company provides to its clients. Move Well Chief Operations Officer Ashley Luff says, "We set out from day one, to not only talk the talk, but to walk the walk. Many companies will promise the world. What we continue to strive to provide to our clients, is the world."

One look at the corporations that Move Well works with reiterates the goal of servicing the client to the utmost.

Luff believes that Move Well's packing teams are the key to the success of the company. "When you compare the time a consultant spends with a client; the survey to assess volume; the follow up; attendance on the packing days; this is minimal to the time and impression made by our teams.

"Our teams understand the responsibility that they carry for the company. We have given the team more responsibility than they have had during their tenure with previous moving companies. They are not just packers, but the company's front line in the house."

All Move Well teams and vehicles are equipped with walkie- talkies to ensure maximum communication between sales, operations and packing teams. With the busiest time in the moving calendar just around the corner, this will aid in the efficiency of the company and ensure that their clients' scheduling and packing requirements are met or exceeded.

The company's staff have all experienced moving at one time or another. One of the company's key recruitment tools is hiring Indonesians who have lived and worked overseas. This provides a connection to clients, as they have all been in the same situation of moving.

One of the main feature of the company's quotations has been the use of an inventory sheet. This safeguards both the client and Move Well.

"One of the most common comments we hear in the marketplace is that moving companies quote X and then invoice Y. We decided to introduce the system so that clients know exactly what our consultants have seen in their home," Luff said.

"By utilizing the inventory sheet, we could see if we are incorrect or that the client has gone out and purchased an additional cabinet of coffee table," he added. "The important aspect is that our clients appreciate our efforts to safeguard the entire process."

Very rarely has the company been incorrect in its estimations.

IFM also provides services for corporations in the field of Record Management, a service which compliments their highly successful Office Relocation works. Recently, the company opened its new premises for Records Management at Pancoran.

The Record Management service that IFM provides is based on what is happening in its clients' offices more than just looking at how many cartons clients have. IFM's philosophy is that there is a place for the Records Management company which can train and consult as well as manage off-site. The key is how many companies actually manage on-site?

IFM is pleased to be able to answer that it is providing this service to the market.

To find out further information on the complete range of IFM Move Well services, contact them on telephone: 5720530, fax 5720529 or e-mail: ifmgs@ibm.net.