IBM net service

Recently Mr. Dikdik Hasan responded in this column to my earlier complaint about IBM net service in Medan, North Sumatra. More important than his public response was Mr. Hasan's immediate personal response as soon as my letter appeared, and several times since then Mr. Hasan has cited several actions that have been taken to monitor the Medan problems. The problem that I was having seems to have been corrected.

More important, another Medan IBM net user who had previously complained several times to IBM net without getting any response, in the last week has sent another description of his problem, and this time has received a promise of future improvements in local service.

We are grateful for Mr. Hasan's personal attention, and confident that his continued attention will bring improvements. Thank you to The Jakarta Post for this forum.

DONNA K. WOODWARD

Medan, North Sumatra