IBM net service

IBM net service

Recently Mr. Dikdik Hasan responded in this column to my
earlier complaint about IBM net service in Medan, North Sumatra.
More important than his public response was Mr. Hasan's immediate
personal response as soon as my letter appeared, and several
times since then Mr. Hasan has cited several actions that have
been taken to monitor the Medan problems. The problem that I was
having seems to have been corrected.

More important, another Medan IBM net user who had previously
complained several times to IBM net without getting any response,
in the last week has sent another description of his problem, and
this time has received a promise of future improvements in local
service.

We are grateful for Mr. Hasan's personal attention, and
confident that his continued attention will bring improvements.
Thank you to The Jakarta Post for this forum.

DONNA K. WOODWARD

Medan, North Sumatra