Hunting phone number?

I read a letter from PT Kawasaki Motor Indonesia replying to Rudy in the Kompas daily dated May 1, 1997. At the end of the letter, a customer service telephone number is given, which is (021) 4523322.

I have been looking for information on the Kawasaki Ninja for a long time. Its a new sport motorcycle model produced by PT Kawasaki Motor Indonesia. So, after finding the customer service number, I felt excited. I called, but nobody picked up. I tried and tried again, but to no avail. I even used two telephones at the same time, but still nobody picked up.

My guess is that the number given is the hunting number, but most of the lines are out of order.

My excitement turned to disappointment. Mr. B. Alain Irawan, the senior marketing manager, may not know this "little" problem. Nowadays, it is easy to apply to Telkom for more lines. A telephone line which is difficult to get through really is not a reflection of good customer service.

ADRIANUS HIYUNG T.

Jakarta