Home sick at Lippo Karawaci

Home sick at Lippo Karawaci

I bought a house at Taman Brawijaya, Jl. Prapanca 11, Lippo
Karawaci. I feel deeply disappointed about the after-sales
service of Lippo Karawaci's staff, management and director.

Although during the installment period the interest rate was
raised unilaterally and without notification, I continued to pay
the installments until the amount was paid off.

In September 1999 I requested that Lippo Karawaci hand me the
title deed of the house. I have telephoned, faxed and visited
them on numerous occasions. The response was either of the
following: the person I needed to speak to was still on the line,
out of the office, was in a meeting, etc. Although occasionally I
met with members of the staff or management, it did not lead to
any concrete results.

When I was about to occupy the house, I found there was no
electricity. The state electricity company (PLN) had cut the
supply because the bills were not paid. Lippo's estate management
office contended it had sent a letter of warning to me, which I
never received. But they could have contacted me easily because I
had provided them with my address, telephone, fax and cellular
phone numbers.

PLN made me pay a Rp 1,378,860 fine and reconnection charge.
Rather reluctantly, I was compelled to transfer the amount on
Feb. 11, 2000. I faxed the transfer slip to Lippo and confirmed
the transfer by phone. Promise after promise yielded no results.
They said it was PLN's fault that no action had been taken to
reconnect the power quickly.

I am utterly confused. Am I to believe PLN cannot provide
better service by reconnecting the supply, or is it Lippo who has
shown indifference in my case? Is Lippo only looking for a
scapegoat by blaming the PLN?

By the way, Telkom in Tangerang managed to install a telephone
connection in my house within 48 hours. My gratitude and
appreciation go to Telkom.

I hope this letter will find its way to Mochtar and James
Riyadi so they will realize the arrogance of their employees.
Their subordinates were too busy to pay attention to me as a
buyer of a house in Lippo Karawaci.

My objective is simple. I ask for assistance in repairing the
new house that leaks and the faulty electrical installation. I
also request the issuance of my title deed. I am not laying any
claims on the past guarantees which Lippo's estate manager
proclaimed so loudly. It is now a matter of finding a solution to
the problems of the house I bought from Lippo Karawaci. The house
vacant and it is not livable because it leaks and its electrical
system has short-circuited.

I apologize if Lippo's management feels hurt by this letter.
But what else could I do if my faxes, telephone calls and visits
were cold-shouldered by Lippo's employees?

RUDY H. TUNTANG

Tangerang, West Java