Home from hospital

We refer to Ms. Felinda's letter of Jan. 2, 2002. Thank you for using Compaq products. We understand that your Compaq Presario had been repaired and returned to you by the time The Jakarta Post published the letter on Jan. 2, 2002.

We thank you for bringing the matter to our attention as we take pride in our products. Please accept our apology for the inconvenience. Compaq will always strive toward continuous improvement in customer satisfaction.

SUSANNA S. HARTAWAN

Director

Quality & Customer Satisfaction Div.

Compaq Computer Indonesia