Home for the holidays?

Home for the holidays?

Am I the only person angry at British Airways? Or are there more of us out there?

In the past two years the service has deteriorated so much until now it is nonexistent.

Try calling their number and you end up with Qantas and into the loop of "press number 2 for English or number 1 for Indonesian". Press what you like but after 20 minutes you are still nowhere. What happened to the efficient young ladies who could always find you a booking?

What happened, too, to my booking made back in July, to get me home for the Christmas break and the millennium? It vanished without so much as a note from British Airways. They changed it to go via Singapore and changed the carrier.

The final straw came with the new prices, the almost monopoly position has meant they can about double their prices for a lesser service.

British Airways should realize, service means more than a bit of paint on your tail. Try TV screens in all seats, a service provided by Asian carriers for a few years.

British Airways will be getting a Christmas present from me this year, my frequent fliers card, returned unused.

JOHN T.

Jakarta