Help at hand for blackout blues

Help at hand for blackout blues

JAKARTA (JP): Are you facing electricity problems at home, at
the office or in the factory? Call 123 and the operator will
promise to solve it as soon as possible.

The state-owned electricity company, PT PLN, launched the
telephone line Aug. 17 to improve its service to customers
experiencing difficulties.

Callers must know the correct address, telephone number and as
many details as possible of the problem before making the call,
to help PLN mechanics identify the problem and do the necessary
repairs.

"Don't hesitate to call us for any kind of electricity
problems because we at the 123 telephone service line are ready
24 hours a day," Yogi, one of the 123 staff, told The Jakarta
Post yesterday.

The service currently covers only Jakarta and the surrounding
areas, such as Tangerang and Bekasi.

State-owned PT Telkom telecommunication company has prepared
lines for the service to be extended to parts of West Java, such
as Banten, Bogor and Purwakarta.

PLN can start operating the lines any time it wished, said PT
Telkom president Asman Akhir Nasution, as quoted by Antara
Sunday.

According to Nasution, the opening of PLN 123 service line is
part of a PLN-Telkom agreement signed here recently to further
improve their public services together.

However, there has been no evidence as to whether PLN
engineers -- via the 123 service line -- have handled their
customers' complaints more quickly or more efficiently. (bsr)