Governing via text messages

Governing via text messages

Ong Hock Chuan, Jakarta

We in Indonesia are so fortunate to have a President who
embraces technology. After giving out his cell phone number and
setting up an "SMS-line" for public complaints, the tech-savvy
President has now taken a bold next step: SMS-ing all and sundry
to "stop drug abuse and drug-related crimes right now."

Sent as part of a ceremony to commemorate the International
Day Against Drug Abuse and Illicit Trafficking on Tuesday, this
message was sent to millions of Indonesians fortunate enough to
have a cell phone and, therefore, a message from the President
himself.

The odd cynic or two, as usual, will criticize the Indonesian
President for being ill-advised by spin doctors to once again
engage in a love affair with the SMS. No doubt they will be
proven wrong months from now when a survey, probably sponsored by
telecommunications operators, shows a dramatic drop in the number
of drug addicts across the nation.

The cynics also miss the point: We here in Indonesia have a
President on the cutting edge of a new form of government that
even George Bush, president of the world's most technologically-
advanced country, is yet to cotton on to: Governing via SMS.

This form of communication is efficient, it is intimate (all
of us are now SMS buddies with SBY), and it is direct. What more
does one need to bring about positive change in society?

In the spirit of encouraging this daring, innovative
breakthrough in governing the masses, here's a list of major ills
and the kinds of messages that the President could SMS in
response to them, taking into account modern data mining
technology that can identify specific groups of people.

Civil Servants: STOP MEETING. Stop lengthy and pointless
meetings now. Let us have an efficient public service that
actually serves the public.

Illegal DVD vendors at Ratu Plaza: STOP PIRACY. Stop selling
pirated DVDs. Let us have a nation where the expatriates do not
know where to buy illegal DVDs.

Public transportation drivers: STOP STOPPING. Just stop
stopping in the middle of the road. Let us have a nation where
public transportation vehicles actually stop where they are
supposed to -- by the side of the road.

Tax Department: STOP SHAKING DOWN TAXPAYERS. Stop finding gray
areas of the law with which to extort honest taxpayers. Let us
collect some tax from the tax avoiders instead.

Customs and other law-enforcement agencies: STOP TAKING
BRIBES. Stop taking bribes this very minute. Let us, for a
change, be protected by you guys rather than be a victim of your
rapacity.

Traffic police: STOP STOPPING. Stop stopping cars for minor
infringements so you can ask for bribes. Let us have instead a
nation of smooth traffic because of the strict enforcement of
road laws.

Politicians: STOP NATO. Stop preening and grandstanding now.
Let us have a House where its members represent the interests of
the electorate rather than their egos and wallets.

Non-governmental organizations: STOP THE NEGATIVITY. Stop
finding fault with the government all the time. Let us instead be
fair, something that you all preach.

By sending specific messages to these groups -- hopefully
repeatedly so that the message gets reinforced -- we should be
able to see positive changes in society.

But now that the government has set off on the technology
road, why stop there. How about a presidential blog? Or if that's
not hip enough, the nerds are talking about podcasts as the next
big thing in cutting edge communications.

Technology, however, can be tricky. As the President ventures
forth with such bold initiatives, he may need to target another
group with a specific message:

Cell phone users: STOP CALLING ME. Stop calling my cell phone
or SMS-ing me. Use my other phone number instead. I have a
country to run.

Ong Hock Chuan is a partner at maverick, a public relations
consultancy specializing in crisis and issues management. He's
contactable at ong@maverick.co.id. He does not accept SMSs.