Garuda resolves claim

Garuda resolves claim

After my letter was published, Garuda Air Freight management
contacted me. These gentlemen were genuinely anxious to
investigate the claims in my letter and consequently came out to
meet me.

Two matters were raised: (1) the many extortion points along
the way to freight retrieval and (2) freight warehouse rats. The
first matter was resolved as it was explained the extortionists
operating within the Airport Terminal are the "middlemen",
(touts), and thus have no official Garuda mandate to collect
levies.

Garuda staff also resolved the second issue by replacing goods
that were damaged by warehouse rats. Garuda Air Freight's prompt
response to my complaints demonstrates a serious commitment to
customer care and professionalism. Therefore, I would like to
thank Pak Waluyo and Pak Sutarno for their professional response
to my claim.

FRANKIE P.

Jakarta