Garuda neglects inbound travelers

Garuda neglects inbound travelers

Garuda has recently, in huge advertisements in the local
press, praised and bragged about their improvements and how
service-minded they are today. Gone are the old days and all the
troubles faced by Garuda passengers.

Indeed, at least one potential group of passengers will never
complain about the services, simply because they never got the
chance to fly Garuda. Inbound passengers cannot book their
connecting onward flights in advance with Garuda, unless they pay
and pick up the ticket before the time limit expires, a day or
days before they ever arrive in Indonesia!

How does Garuda expect arriving passengers to pay and pick up
the ticket before they arrive at the ticket counter in Indonesia?

In our resort and furniture manufacturing business we have
several customers every week arriving from overseas, tourists and
businessmen who always ask our help to book their onward
Indonesian travel. Due to Garuda's strange policy, it is
impossible for us to book our guests with them. It is very hard
for our guests to believe that the flag-carrier of Indonesia can
behave in such an unprofessional manner.

Luckily there are other true service-minded airlines available
in Indonesia now. With Garuda's policy, they will slowly blow out
all hope of increasing arrivals to Indonesia, whether it be for
business or tourism, both of which Indonesia badly needs.

SOREN LAX

Jakarta