Garuda customer complaint

Garuda customer complaint

Once again Garuda Indonesia has failed to look after its
customers. Our Garuda Frequent Flyer (GFF) cards expired in
November 2002. We had contacted Garuda on numerous occasions and
have been given the following explanation from:

Jakarta office: Your Frequent Flyer cards were sent from
Jakarta to Denpasar office on Oct. 24, 2002 and should now be in
your possession.

Denpasar office: We still have the cards in our office and
they will be delivered tomorrow.

But when will tomorrow come?

How many phone calls and faxes do I need to make to GFF to get
the cards delivered.

It amazes me that Garuda are able to send a basket of fruit my
husband's birthday -- it arrived on his actual birthday. We
would, however, have preferred the delivery of our cards. Even
better, why did they not deliver the cards with the fruit basket?

When are Garuda going to get their priorities right?

MICHELLE ALLEN-CHILDS, Jimbaran, Bali