Ford, where is my car?

Ford, where is my car?

I ordered a Ford Escape 2 X 4 3000cc at the end of April 2003
through Ford, West Jakarta (ordered through PT. Arisma Dawindo
Sarana). At that time, I was promised that the car would be
delivered in mid-May. However, it is now July, and there has been
no confirmation as to when the car will be delivered.

I have requested confirmation from Farid at PT. ADS, Johan at
Ford, West Jakarta and even Ford Indonesia. The latest
information from Bagus Susanto, General Marketing Manager at Ford
Indonesia, was that they could not confirm when the car would be
delivered because Ford Indonesia did not have a centralized
logistics system and delivery was based on production in
Thailand.

According to Bagus, the delivery might be in July, maybe
August 2003.

Is this the best response to be had from a company that is
celebrating its 100th anniversary this year?

TAUFIQ O. MALIK, Jakarta