Fedex service

Fedex service

This is the second time I have had an unpleasant experience
with Federal Express in Jakarta. Last September, I wanted to send
some documents to London. A Fedex staff told me that it would
cost US$37.5, so I bought dollars. I was surprised that Fedex did
not have dollars for my change. They insisted I should pay in
rupiah. I did not want to, because I would lose money changing my
dollars back to rupiah.

Following a long debate they finally agreed to my paying in
dollars. But I had to wait for three days to get my $2.5 change.

Then I had to send something to Asia Week, a Hong Kong client,
also with Fedex. On Oct. 6, at about 4:00 p.m. I went to the
Fedex office on Jl. Prof. Dr. Satrio, thinking that they would be
open 24 hours a day as advertised. To my amazement, there was
nobody there, not even a security guard. I found only a mechanic.

Obviously I was very annoyed. At 7 p.m. I sent my staff to
Fedex, but there was still nobody there. Asia Week phoned me in
the morning, asking about the document they should have received
on Oct. 8 at around noon. My client was very disappointed with
me. They had an impression that I lacked professionalism, without
knowing the real state of affairs.

PORIAMAN SITANGGANG

Jakarta