Fedex service

This is the second time I have had an unpleasant experience with Federal Express in Jakarta. Last September, I wanted to send some documents to London. A Fedex staff told me that it would cost US$37.5, so I bought dollars. I was surprised that Fedex did not have dollars for my change. They insisted I should pay in rupiah. I did not want to, because I would lose money changing my dollars back to rupiah.

Following a long debate they finally agreed to my paying in dollars. But I had to wait for three days to get my $2.5 change.

Then I had to send something to Asia Week, a Hong Kong client, also with Fedex. On Oct. 6, at about 4:00 p.m. I went to the Fedex office on Jl. Prof. Dr. Satrio, thinking that they would be open 24 hours a day as advertised. To my amazement, there was nobody there, not even a security guard. I found only a mechanic.

Obviously I was very annoyed. At 7 p.m. I sent my staff to Fedex, but there was still nobody there. Asia Week phoned me in the morning, asking about the document they should have received on Oct. 8 at around noon. My client was very disappointed with me. They had an impression that I lacked professionalism, without knowing the real state of affairs.

PORIAMAN SITANGGANG

Jakarta