EVA Air's handling of missing items

EVA Air's handling of missing items

On May 13, 2001 I flew with EVA Air from Los Angeles to
Surabaya, stopping in Taipei. I arrived at Juanda Airport at 1
p.m. on May 14, 2001. When I was retrieving my baggage, I noticed
that the zippers of both my suitcases were not completely closed.
Further I found the locks were broken. I reported the matter to
the officer on duty at that time. When I opened the suitcases I
found that many valuable items were missing. Based on the
evidence, theft was suspected. The weight of the missing items
totaled 15 kilograms (from the original 60 kg in baggage).

I compiled a list of missing items and submitted it to an EVA
Air representative, who promised to process and investigate the
matter immediately. While waiting, I tried to contact an EVA Air
representative several times. Three weeks after the incident, EVA
Air gave me a very disappointing answer. Although the missing
items were valued at over US$3,000, the company was only willing
to reimburse me $200.

I hope that EVA Air, as one of the world's well-known
airlines, will be more responsible in handling such a case.

RICKY TJANDRA

Surabaya