EasyCall responds

We were most dismayed to read Mr. Adwani's comments regarding his experiences with our Easycall Follow Me Service (The Jakarta Post, July 21, 1994).

We apologize sincerely for any inconvenience caused to Mr. Adwani and his associates in this matter.

EasyCall has experienced rapid growth in the paging industry due to our range of services and our expanding coverage areas. During this growth phase we are continually upgrading and improving our processes and procedures to ensure excellent customer service and customer satisfaction.

The Follow Me Service is designed for people who travel infrequently to other cities and is activated upon advising us of the particular travel plans. As a result of Mr. Adwani's experience we have modified the process of activating the Follow Me Service to ensure improved customer service in the future.

For those subscribers who travel frequently we recommend our EasyNet service which transmits messages to all areas covered by our service at all times and does not require the user to advise of his whereabouts.

Finally, Mr. Adwani was contacted on July 18 during a routine courtesy call when we explained the above circumstances and we understand that Mr. Adwani is continuing with his EasyCall service.

SUTISNAWAN

EasyCall

General Manager

Jakarta