Fri, 19 Aug 1994


In response to Mr. Ahmad Sidik's comments regarding his service from PT. Telematrixindo (The Jakarta Post, Aug. 10, 1994) we wish to comment as follows:

First, we apologize to Mr. Sidik for any inconvenience which may have been caused. Further, we would point out that since its launch in October 1993 EasyCall has experienced rapid growth in its subscriber base due to its innovative and unique products and its continually expanding service throughout Indonesia.

We have a policy of continually improving our service, our products and our messaging network and we appreciate comments such as Mr. Sidik's as they give us further opportunity to improve on any weakness in our process and procedures.

By addressing ourselves to this policy of continual improvement we will offer superior services to our valued customers.

We would be delighted to invite Mr. Ahmad Sidik to our office to view our operations.


Customer Service