Driver's license not valid at Citibank

Driver's license not valid at Citibank

On Feb. 23, at about 2:20 p.m. I wanted to cash a check at
Citibank's Prince Sudirman branch, but the teller refused because
I could only show my driver's license. Only a resident identity
card (KTP) or passport are acceptable.

When I asked since when and where is it written (I could see
no sign/announcement) she said it was an internal memo. After
having to argue and wait for more than 30 minutes (I still had to
take the cash to another bank before 3 p.m. closing time) with
three different people, ending with Ms. Indra Pramnesti of
Customer Relations, I could get the cash with the understanding
that next time I will need a KTP or passport.

Doesn't Citibank trust a valid document issued by the Police
anymore? The main purpose of having to show ID should only be for
verification that the person cashing the check is indeed the
person named, or whoever the person is, if it is a cash check.
Once the ID is verified the bank should pay. Where is your
"excellence in service", Citibank?

M. RASYID G.

Jakarta