Disappointed by Ratelindo

Having been a customer of Ratelindo since Feb. 1996, I am now disappointed with the company's services, which are completely unprofessional.

Because I moved from Jl. Danau Toba to Graha Bintaro on Oct. 13, 1996, I submitted an application for line transfer to Ratelindo. They promised to manage the transfer process in about one week.

But until Nov. 19, 1996, none of the Ratelindo staff came to my new house to perform the transfer. In fact, they sent their staff once, but it was too late to comply with the time I had set for them. My schedule had prevented me from waiting for them in my house for 24 hours.

Mrs. Ros of Ratelindo said the signal in Graha Bintaro was so weak that the system must be changed from SSU to MSU. According to Mrs. Ros, it took a day or two to change the system. But after 10 days, I received no response from the company.

Since there was no public telephone in my complex, I had to go to Bintaro Plaza (about nine kilometers away from my house) just to telephone Mrs. Ros, only to receive a very unpleasant answer. She said she had done her best to help me and I should be thankful for that. As a customer service officer, she naturally has the responsibility to serve customers' interests.

Moreover, it was very difficult to get in touch with her. I had to go through five different lines before I managed to reach her. I had a strong impression she had very little time to listen to any customer's complaints.

I must say I have been deeply disappointed by Ratelindo.

SANTI

Jakarta