Disappointed by Bouraq

Disappointed by Bouraq

From Media Indonesia

I bought a ticket on Bouraq Airlines for a June 1 flight form
Yogyakarta to Bandung. On May 31, 1994 I reconfirmed the flight
at their office in Denpasar, Bali, and it was okayed.

When I checked-in in Yogyakarta together with my Japanese
friends we were told to wait, because the aircraft was undergoing
slight repairs. It was not known when exactly the plane could
depart.

After half an hour of waiting we were told that the repair
work was not done yet as the spare-parts had to be obtained from
Jakarta. Another half an hour later, a Bouraq official announced
that the flight was canceled, and asked us to make new
reservations.

We asked that our tickets be reimbursed, but they could not do
that, and suggested that we ask for the money in Bandung where
the tickets were issued. As we had urgent matters to attend to,
we decided to take a taxi from Yogyakarta to Bandung.

Upon arrival in Bandung I contacted the Bouraq office directly
to inform them of the flight cancellation and asked for a refund.
I was told to request the money from the travel agent that sold
us the tickets. Unfortunately, the travel agent could not pay us
back directly because they had to draw the money from Bouraq
Airlines. At this point I was very much disappointed at the way
Bouraq handled the matter. At least they could simplify the
procedures of reimbursement. This is surely a bad advertisement
for Bouraq. I hope that Bouraq carefully looks into the system to
prevent similar incidents from happening in the future.

DJOKO SUJOTO

Bandung, West Java