DHL's service

DHL's service

What is happening to DHL? Lately, especially in Bandung, its
service has become very erratic. I sent an important package to
Italy on June 8, 2000, airway bill No. 342 2408706, and it only
reached my customer on June 16, 2000.

I suffered major losses as a result because the package
contained important samples that had to reach the customer on
time. I lost a major order, costing me US$45,000, due to the
delay and DHL was only willing to compensate me the delivery
charge of the samples, totaling about $100.

Frankly, using an unknown and cheaper courier would not have
caused me this kind of problem. Get professional, DHL, and stick
to your delivery schedules and not the terms written behind your
airway bill.

S. KUNASEKARAN

Bandung