DHL charges twice

DHL charges twice

Last February I purchased some goods from a U.S. company. I
instructed the company to ship the goods by DHL and to tell DHL
to charge collect to our company account. Later, the company's
salesperson sent me an e-mail saying that DHL refused to collect
charge. Thus I authorized the company to charge it to my credit
card.

When I received the goods, DHL charged me the shipping cost,
which then I paid, because I thought DHL accepted collect charge.
Weeks later when I received my credit card bill, I saw that the
U.S. company has charged me approximately the same amount as the
shipping cost. When I checked again, I found that in the payment
options on DHL airwaybill it was initially marked "Recipient,"
but then changed to "Shipper's Account," meaning that the shipper
paid the shipping cost.

I asked my staff to claim for a refund, and was told that they
were still processing the claim and checking whether the U.S.
company has paid or not. Two months have passed. I just wondered
how DHL could charge me if it was marked "Shipper's Account."

Is this DHL's way or only DHL Indonesia's way?

PAUL CHARIS

Bandung, West Java