DHL apologizes

PT Birotika Semesta/DHL would like to respond to Ratna Indrayani's letter on the matter of her shipment to London.

Firstly our sincere apologies for any inconvenience caused to Indrayani.

The said shipment arrived in London on Sept. 9, 2003 and our London office immediately notified the consignee. However, our office was told to hold the shipment, as the consignee did not want to bear the cost of duties and taxes incurred. On Sept. 26, 2003 DHL London received a written request from the consignee to destroy the shipment.

We have received Indrayani's input and we are currently working on resolving this matter. DHL Express remains committed to delivering the best service to our customers.

FAJAR HIKMAT HIDAYAT, Customer Care, PT Birotika Semesta/DHL, Jakarta