Devoted services

Devoted services

I arrived at Soekarno-Hatta airport from Miami via Frankfurt
by Lufthansa, flight number LH778 on the evening of Jan. 5, 1999.
At the baggage collection belt, I noticed that one of my bags was
missing. When I approached the airport staff at the belt, I was
promptly directed to the Lost and Found counter.

I met with the staff concerned and she suggested that I should
wait for a couple of minutes to know the position. She confirmed
to me within a couple of minutes that my bag had been left out at
Frankfurt and it would arrive by the same flight on Jan. 6, 1999.
As suggested by her, I signed a formal complaint letter and
handed it over to her.

On the afternoon of Jan. 6, I received a phone call from the
airline office that my bag was on the flight and it would be
arriving that evening. They wanted to know whether I would like
to collect the bag or wanted it to be delivered at my place. I
said I would be happy if it could be delivered at my place. I
could not believe it when the bag was delivered to my place at 1
a.m. (Jan. 7).

I would like to express my deep appreciation for the prompt
and devoted services of all concerned.

C. RAMAKRISHNA

Bekasi, West Java