Danamon loses document

In April 2005, an employee at Danamon Prima in Pondok Indah convinced me to invest in Reksadana Trimegah. After a brief hesitation, she assured me that she personally would manage my investment and it would be seriously taken care of. She also suggested to me that I sign an undated letter that would allow her to cash out my investment should Reksadana's performance go bad.

All went well until the end of August 2005. News of Reksadana's bad performance did not bother me a bit, until I learned that my investment had not been cashed out and I had lost quite a bit. The woman I gave the letter to claimed that she never received such a letter.

I met with the regional manager of Danamon and showed him a copy of the document. His response was, "Luckily Danamon lost the document, otherwise I could have lost more."

As for the woman I gave the letter to, she finally admitted that she had misplaced the document. Her branch manager did not say a word during the entire meeting.

Danamon sent me a cake and the case was closed, with Danamon having no intention to take any responsibility for the amount lost. Luckily I did not lose the whole amount under Danamon's care.

FRANS SANTO, Jakarta