Complaint

Complaint

I am writing to your newspaper as there are no other avenues
that I can go to in order to lodge a complaint about the customer
service at Louis Vuitton, a luxury goods store located in Plaza
Indonesia.

I visited the store in early January 1994 and sent my handbag
for repair. At the time, the staff informed me that it would be
sent to Singapore and that they did not have any idea as to when
it might be ready. It has been five months now. I have inquired
several times on the status but was told (on my last visit) to
check with Singapore myself if I wanted to know the status.

Every time I inquired, they promised to check and call me but
till now, I have not received a single phone call. In addition to
that, I was told there is no store manager if I wanted to lodge a
complaint and that I could only complain to the staff there.

I am fed up with waiting and approaching the store as none of
the staff can help me on this. I am convinced that this is not
the way other Louis Vuitton stores would treat their customers. I
hope the management realizes that in order to compete in the
retailing industry, they have to offer good customer service and
not just rely on the products itself.

RENNY C. HAUSJAH

Jakarta