Compaq disappoints me

Mon, 07 Jan 2002, 00:00 WIB | Source: JP

Compaq disappoints

It all began in August of last year, when I bought a Compaq
laptop Presario 17565 at Fuji Image Plaza in Plaza Indonesia.

At the beginning of December, I discovered a defect in my
computer screen. So I went to Customer Services at the Standard
Charter Building in Jakarta on Dec. 19, mindful of the Idul Fitri
holidays.

I was very disappointed and dissatisfied with the classic
answer from the company representatives -- that the defect (in
this case, physical damage) was caused by the owner. The laptop
screen, they said, sustained damage when it crashed while I was
using it.

I think every laptop owner knows how to take care of such a
precious thing such as a laptop computer. Compaq has truly
disappointed me.

DR. IWAN HARDJONO

Jakarta

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