Citibank's Easypay

On May 3, 2001, in this column I requested a written explanation from Citibank regarding the workings of their Easypay system.

The day my letter was published I received a call from a Ms. Betty, from the Citibank Customer Service Center, who did her best to explain how the Easypay system works and promised to send me something in writing. That was two weeks ago and I have still not received anything in writing.

After hearing the verbal explanation from Citibank I think I know why they have nothing in writing -- the system seems to offer no benefits to Citibank customers.

OISIN LANE

Jakarta