Citibank Visa Card

Citibank Visa Card

I recently got poor service on my Citibank Visa Card Product.
It started in August when I got my monthly statement from
Citibank. I noted there were two expenses, Rp 824,000 and Rp
566,500, dated Aug. 28, 1996 in the name of Istana Elektronik
Komunik (IEK). Realizing the statement was incorrect, I sent a
letter to Citibank rejecting the two expenses because as I have
never bought anything from that store.

To resolve the matter Citibank required several supporting
documents and I was visited at my office by Citibank Agent PT
Prima Multi Cipta (PT PMC) officials and a store representative.
At the meeting it was revealed the signatures on the bills to
approve the purchase were totally different to my signature and
the store representative confirmed the person who bought the
goods was not me.

On Oct. 28 PT PMC sent a courier to collect my Visa card. I
released the card after a telephone conversation with PT PMC in
which they promised to return the Visa card or replace it. They
said it would not take more than four days. However, no card has
been delivered. Neither Citibank nor PT PMC have given me any
explanation.

I am worried about this matter and am afraid somebody might
use my card. I believed Citibank, which claims "To serve the
World" would have taken the necessary action to resolve this
problem.

AWALUS SADEQ

Tangerang, West Java